What is Sky ?

More than 17.5 million viewers in over seven million households enjoy an unprecedented choice of movies, news, entertainment and sports channels and interactive services from Sky, the UK's first and most popular digital television platform. Sky's platform also supports many additional subscription channels such as NASN , Zee TV , Sony B4U and many many more.

How much does Sky Cost ?

It's more affordable than you might think. Our basic Entertainment Pack (without premium channels), can be taken with 1 - 6 mixes and ranges from £16.50 to £21.50 a month. That's equivalent to 59p a day. Our top package, Sky World (which includes all Sky Sports & Sky Movie channels and the entertainment pack), is £46 a month. If you have the HD channels added to your package Sky will charge an additional £9.75. Of course, you can select the package that suits you and change the package on a monthly basis to suit your viewing needs

How much does the skycards.eu service cost ?

We charge £50 after the first 12 months and £50 every 6 months there after , equating to a management cost of £100 per year

What is Sky's TV satellite System ?

Sky's digital satellite system is the equipment that allows customers to receive Sky TV programming. Every Sky box gives you access to a customisable on-screen programme guide (EPG), and more than 100 quality entertainment, sport, movie, documentary, music, kids and news channels, as well as 160 non subscription TV and radio channels on digital satellite.You dont have to have a card to use the box as without any viewing card at all the box will still open up many free view channels

Can I install the satellite system myself of should I hire a engineer ?

We don't advise self installation. We recommend to contact your local satellite technician. Engineers can usually be located in local newspapers or web forums

What do I need ?

To subscribe you will need a credit card (Mastercard, Eurocard or Visa), a satellite system has to be pointed to ASTRA 28.2° and a skybox with an active Viewing Card that can be ordered through us. If you order Sky plus or SkyHD: Sky plus and SkyHD will only fully work if you connect it to your dish with two cables (instead of one) usind a so-called twin- or quad-LNB, again we recomend you speak with a local engineer to ensure the installation and cableing is correct.

The ammount on my bill is not as I expected ?

If you have made any changes to your viewing package or requested an adjustment to the day on which you are normally billed, there will be an adjustment to ensure that you are billed the correct amount. This could result in your bill being more or less than your previous subscription bill but, as long as you don't request any more changes, this will run normally again from your next billing date. You should also check any additional purchases you have made over and above your subscription, for example Sky Box Office events. Please also bear in mind that sky always bill 30 days in advance .

How do I re-activate the account after it has been blocked for non payment ?

If your account has been blocked due to non payment you have a message on the screen saying "please call this number to upgrade your subscribtion" You would have to send us an email and we will make a one-off payment through your credit card to clear the outstanding balance and switch your viewing back on.

How do I make changes to my Payment method ?

Please e-mail us or call us with your new monthly payment method and we will contact sky on your behalf to add the new details, please note sky apply for payments 15 days in advance so a final payment may still be taken from the old payment method

I dont Understand the period my bill covers ?

You are billed monthly in advance e.g. if your payment date is the 1st January, your payment will cover the period from 1st January to 31st January; if it is the 15th January then it will cover the period from 15th January to 14th February.

How long is sky's minimum contract ?

In accordance with skys terms and conditions it is a 12 month contract and you must give 30days notice to terminate the contract .

How do I pay for my Sky package ?

You can pay for your sky subscripyion using Visa / Mastercard or any UK direct debit . Please inform us of your prefered payment method and we will set this up for you

I have a blue screen with search and scan banner ?

From the channel displaying the Blue screen and banner, select channel 501 (Sky News) using your Sky remote control.

If there is no change, follow the instructions below to perform a Connection Check:

1. Switch your digibox on to standby using your remote control or the button on the front panel of the digibox.

2. The red light will be displayed on the front panel of your Digibox.

3. Isolate the power to your digibox by unplugging or switching off at the wall socket and ensure there are no lights on the front of the box.

4. Ensure all the digibox and TV connections are seated securely. Pay particular attention to the 21 pin SCART lead, the dish input connection and the traditional RF type connection.

5. Restore power to your digibox and leave it in standby mode for 30 seconds. (The red light will show on the front panel of your digibox). This time is required to allow the digibox to initialize.

6. Ensure that your TV is switched on, and on the correct channel. Take the digibox out of standby mode by pressing the Sky button on the remote control or the standby button on the front panel of the digibox.

7. The red light will turn to green on the front panel and the message "searching for listings" will appear on screen.

8. When completed successfully the Sky Welcome channel on Channel 998 will be displayed.

*Please note, if the Sky Welcome Channel is not displayed, please repeat procedure from step one.

If you are still experiencing problems after completing a Connection Check then please send us an email so we can provide further technical assistance.

I have a frozen pictureand / or blocking of my picture , or a message saying no satellie signal received

Extreme weather could be causing this problem. If it is raining hard, snowing heavily or if snow is settling on the dish, or if you are experiencing strong or gale force winds this could cause a reduction in signal quality. Once the extreme weather has subsided your viewing should return to normal.If there is no change, follow the instructions under the section "I have a blue screen " to perform a Connection Check: If the connection check is unsuccesful there may be a problem with the alignment of the dish and you may need to contact your local engineer

My box is stuck in stand-by

The digibox can be described as "stuck in stand-by" when only the red light is illuminated on the front panel of the box and you are unable to switch it on (green light illuminated) by use of the Sky button on your Sky remote control or the front panel stand-by button.If this is the case, follow the instructions under the section "I have a blue screen " to perform a Connection Check: If this is unsuccesful please contact us for further assistance

It says Channel unavailable

Occasionally, groups of channels may not be able to be viewed due to a problem with one of our transponders. However, if your viewing issue is only with one channel, please following the instructions below. Select the channel on your TV that Sky is normally viewed on. Using the Sky remote control, press Sky and then press 501 for the Sky News channel. If this channel can be viewed with no problems, then return to the channel which was previously affected. If the problem is no longer apparent, check that the issue has been resolved by selecting some other channels. This may happen from time to time but if it occurs again please try this process before calling back. If you are still experiencing problems after completing this procedure then please call us on the number below so we can provide further technical assistance.

Is it safe to leave my digibox on standby?

Your Sky box has been designed to ensure it is safe to be left on standby at all times. It is useful to leave your Sky box plugged in as from time to time updated software is sent to your Sky box from the satellite, providing you with Sky's latest services or functions. These updates are not possible if your box is unplugged.

Whats the difference between a sky box and a sky + box ?

Sky+ provides additional recording functionality on top of the standard Sky box features. Instead of recording using a video you can record the full digital quality onto Sky+ and view at your leisure.