Privacy Policy
Last updated: 28 September 2026
Skycards.eu (“Skycards”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights available to you.
1. Who we are
Skycards.eu is the data controller responsible for the personal information described in this policy.
Website: https://www.skycards.eu/
Email: info@skycards.eu
Telephone: +44 (0) 2032 838 000
Address: City House, 131 Friargate, Preston, PR1 2EF, United Kingdom
2. Information we collect
Depending on how you use our website and services, we may collect:
- Your name, billing address and delivery address.
- Your email address and telephone number.
- Your account username and securely protected password.
- Details of products, subscriptions and services you order.
- Order history, invoices, delivery information and customer-service correspondence.
- Information required to manage subscriptions and provide technical support.
- Payment status and transaction references supplied by our payment processor.
- Your IP address, browser type, device information and website activity.
- Information you provide when contacting us, leaving a comment, submitting a form or subscribing to marketing.
Please do not provide personal information about another person unless you have their permission to do so.
3. How we collect your information
We collect personal information when you:
- Place an order or create an account.
- Contact us by email, telephone, website form or live chat.
- Request technical support or subscription management.
- Subscribe to marketing communications.
- Browse our website or interact with its features.
We may also receive relevant information from service providers involved in completing your transaction, including Global Payments and UPS.
4. Why we use your information
We use personal information to:
- Process and fulfil orders.
- Take and verify payments.
- Deliver products and provide tracking information.
- Create and manage customer accounts.
- Provide subscriptions, support and account-management services.
- Respond to enquiries, complaints and cancellation requests.
- Prevent fraud, abuse and security incidents.
- Maintain business, accounting and tax records.
- Improve our website, products and customer service.
- Send marketing communications where permitted.
- Meet our legal and regulatory obligations.
5. Our lawful bases
We process your information under one or more of the following lawful bases:
- Contract: where processing is necessary to supply products or services you have ordered, take payment, arrange delivery or provide support.
- Legal obligation: where we must retain information for accounting, tax, fraud prevention or other legal requirements.
- Legitimate interests: where necessary to operate and secure our business, respond to customers, prevent fraud and improve our services, provided those interests do not override your rights.
- Consent: where you have chosen to receive certain marketing communications or accepted non-essential cookies. You may withdraw consent at any time.
6. Payments
Card payments are processed securely by Global Payments. Skycards.eu does not store your full card number or card security code. Global Payments may collect and process payment information in accordance with its own privacy and security policies.
We may retain transaction references, payment status and limited payment information where required for order administration, refunds, recurring services, fraud prevention and financial records.
7. Delivery
Where a physical product is ordered, we may share your name, delivery address, telephone number, email address and relevant order information with UPS or another delivery provider where necessary to deliver and track your order.
8. Who we share information with
We may share personal information with trusted service providers where necessary, including:
- Global Payments for card processing.
- UPS and other delivery providers.
- Website hosting, maintenance, security, email and IT providers.
- Customer-support and communications providers.
- Professional advisers such as accountants, insurers and legal advisers.
- Government bodies, regulators, law-enforcement agencies or courts where required by law.
We do not sell your personal information. Service providers may only use information for the services they supply to us and must protect it appropriately.
9. International transfers
Some service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate legal safeguards are used, such as an adequacy decision or approved contractual protections.
10. Cookies and website information
Our website uses cookies and similar technologies. Essential cookies support functions such as shopping baskets, checkout, account login, security and remembering user preferences.
We may also use analytics or marketing technologies to understand website usage and improve our services. Where required, we will request consent before placing non-essential cookies. You can also restrict or delete cookies through your browser settings, although this may affect how parts of the website operate.
11. Comments and embedded content
If visitors leave comments, we may collect the information shown in the comment form together with the visitor’s IP address and browser information to assist with spam prevention.
Pages may include embedded material such as videos, images or links from other websites. Those websites may collect information, use cookies or monitor interactions in accordance with their own privacy policies.
12. Marketing
We may send service messages relating to orders, subscriptions, payments, delivery or support. These are not marketing messages and may be necessary to fulfil our contract with you.
We will only send promotional marketing where permitted by law. Every marketing email will provide a way to unsubscribe. You may also opt out by contacting info@skycards.eu.
13. How long we retain information
We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and security requirements.
- Order, invoice, payment and tax records are normally retained for six years.
- Customer account and subscription information is normally retained while the account or service remains active and for up to six years afterwards where required.
- General enquiries and support correspondence are normally retained for up to two years after the matter is resolved, unless required for an active service, dispute or legal obligation.
- Marketing information is retained until you unsubscribe or withdraw consent. We may retain limited information on a suppression list to ensure we honour your request.
- Security logs may be retained for a reasonable period and for longer where required to investigate an incident.
Information may be retained for longer where required by law, to resolve a dispute, prevent fraud or establish, exercise or defend legal claims.
14. Your data-protection rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your information.
- Ask us to restrict how your information is used.
- Object to certain processing, including direct marketing.
- Request transfer of information you provided to us.
- Withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to legal exceptions. To exercise a right, email info@skycards.eu. We may need to verify your identity before completing your request.
15. Automated decision-making
We do not use personal information to make solely automated decisions that produce legal or similarly significant effects.
16. Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse. However, no internet-based service can be guaranteed to be completely secure.
17. Children
Our products and services are intended for adults aged 18 or over. We do not knowingly collect personal information from children.
18. Complaints
Please contact us first if you have concerns about how we use your information, and we will try to resolve them.
You also have the right to complain to the Information Commissioner’s Office:
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
19. Changes to this policy
We may update this Privacy Policy when our services, providers or legal obligations change. The latest version will always be published on this page, together with the date it was last updated.