Once in a while you may experience difficulties receiving the streams you’d expect and may see a message on screen that reads:
“You’ve reached the maximum number of simultaneous streams on your account. To watch NOW TV on this device, please stop watching on one of the other devices”.
As the message suggests, your NOW TV box believes you are attempting to watch the same stream of other devices and have exceeding the permitted number Read more...
If you’re having problems connecting your NOW TV Box to a wireless network or you’re seeing an error 014 message, try this simple solution to fix the error:
Step 1
Firstly, with your NowTV box switched on and your television set displaying the output from your Now TV box, press the buttons listed below in the following order quickly on your Now TV remote control:
Home – 5 times Fast Forward – once Play – once Rewind – once Play – once Fast Forward – once Step Read more...
If you are experiencing persistent issues with your Now TV box, it may be necessary to perform a hard factory reset. This can help to fix many issues however, this will return the box to its default factory settings so if you have important settings such as WiFi and account access details in place, please ensure you have these to noted down to use later when reconfiguring your Now TV box.
In very rare instances, it may be necessary to do a full reset of your Sky digibox.
A full reset should only ever be carried out if all other remedies have been tried and failed. You should treat this action as a last resort as it will result in complete loss of all recordings and reminders that you had set up on your Sky set-top box. If you feel you need to completely reset your box, please contact our Read more...
If you’re experiencing problems when trying to record a programme or play a previously recorded programme, try following the options below to fix the issue:
Clear deleted items & reset your Sky+ box
A common cause of failed recordings or payback is having several deleted items cluttering up your Sky box. More often than not, this resolves temporary recording and planner issues. To clear your deleted items, carrying out the following:
Press the “TV Guide” button on your Sky remote control. Then use Read more...
A very common problem with users of Sky satellite receivers is poor signal quality or in some cases, no signal at all. There are a number of reasons why this can happen. If you are experiencing this issue, please follow the steps below to resolve your signal error.
Check connecting cables from dish to digibox Press the power button on your Sky remote Switch off your Sky digibox at the mains power source. The Read more...
One common issue with some models of Sky digibox is they can get permanently stuck on standby and appear unresponsive. If your digibox is stuck on standby, or displaying a continuous flashing red or yellow light, here’s a few things you can try to fix the problem.
Initial Checks Press the “Sky” button on your remote. You should see a green light display on the front panel of your Sky digibox. Try checking through the menus and your normal TV channels to make sure your remote control and Sky box are Read more...
