An on-screen “No satellite signal” message on your Sky Q set-top box could point towards a number of issues with your set up. However, there are a few things you can try to fix the problem.
There’s a number of reasons why this might be happening, so let’s take a look at the various causes and remedies.
Weather Conditions
Firstly, check the local weather conditions outside. Severe weather conditions can affect the quality of your digital signal and cause Read more...
From time to time, you might experience issues with your Sky viewing card and may see an onscreen message reading “There is a problem with your viewing card. Ensure your Sky viewing card is correctly inserted”. If you’re seeing this message, here’s how to resolve the problem.
Switch Off the Box
Firstly, you’ll need to power down your Sky digibox by pressing the “Standby” button on your remote control and then, fully switch off Read more...
Fix recording & playback problems on Sky+HD set top boxes
From time to time, Sky+HD set top box users may have problems recording shows or playing back previous recordings. If so, you may have to rebuild your planner. To do this, simply carry out the following instructions:
Please Note: rebuilding the planner will stop recordings currently in progress but saved programmes will not be deleted.
Rebuilding Your Planner
Firstly, press the “Services” button on your Read more...
Stream music from your mobile devices to a Sky Q set-top box
Sky’s latest next-generation TV platform is described as the defacto device to deliver “fluid viewing” but did you know you can also enjoy audio by connecting your mobile devices via Bluetooth and Airplay to stream music through your Sky Q set-top box? Listening to music through your Sky Q box is really easy. Here’s how:
Sky Q enables you to find what you want faster and easier using “Voice Search”. To take advantage of “Voice Search”, your Sky Q box will need to be connected to an active broadband connection and a paired Sky Q Touch Remote control.
To get started using “Voice Search”, firstly hold the remote in front of you whilst pressing and holding the “Voice” button on the right-hand Read more...
From time to time, you may experience on-screen error messages displaying due to an issue with your Sky Q viewing card. If you see the message “Your viewing card needs to be paired” on-screen, here’s how to rectify the problem.
Pairing your Sky Q card
Firstly, press the “Home” button on your Sky Q remote control. Then using the centre swipe-pad on the Sky Q remote, swipe down to select “Settings”, and then on Read more...
If your Sky Q 2TB box seems to suffer from freezing, being constantly stuck on standby or doesn’t respond at all – don’t worry!
This is a common problem with this set top box and it can be resolved. Phew!
In this troubleshooting guide, we’re going to show you how to run various different checks step-by-step, so you can get the bottom of this niggling problem.
Just follow the guide below or skip to the appropriate Read more...
Did you know you can watch Now TV on a number of other devices?
The great thing about Now TV is you don’t need to own a Now TV box to gain access to all this great content. You may in fact already own a device that supports watching Now TV via either an app or a web browser.
There’s a whole range of ways to gain access to content including the Cinema, Sports, Entertainment Read more...
Managing devices permitted to watch NOW TV through your account is very simple and straightforward. To see your current list of active devices, simply navigate onscreen using your remote and select “My Account” and then choose “Manage devices”. If prompted, enter your account username and password to continue.
How do I add a device?
If you have not exceeded the limit of 4 devices on your account, simply log into your NOW TV account on your chosen Read more...
Once in a while you may experience difficulties receiving the streams you’d expect and may see a message on screen that reads:
“You’ve reached the maximum number of simultaneous streams on your account. To watch NOW TV on this device, please stop watching on one of the other devices”.
As the message suggests, your NOW TV box believes you are attempting to watch the same stream of other devices and have exceeding the permitted number Read more...
If you’re having problems connecting your NOW TV Box to a wireless network or you’re seeing an error 014 message, try this simple solution to fix the error:
Step 1
Firstly, with your NowTV box switched on and your television set displaying the output from your Now TV box, press the buttons listed below in the following order quickly on your Now TV remote control:
Home – 5 times Fast Forward – once Play – once Rewind – once Play – once Fast Forward – once Step Read more...
If you are experiencing persistent issues with your Now TV box, it may be necessary to perform a hard factory reset. This can help to fix many issues however, this will return the box to its default factory settings so if you have important settings such as WiFi and account access details in place, please ensure you have these to noted down to use later when reconfiguring your Now TV box.
