An on-screen “No satellite signal” message on your Sky Q set-top box could point towards a number of issues with your set up. However, there are a few things you can try to fix the problem. There’s a number of reasons why this might be happening, so let’s take a look at the various causes and remedies. […]
On the odd occasion, your Sky set-top box may display an on screen message saying “Your Sky+HD box isn’t getting a satellite signal”. If this has occurred, there could be a number of reasons why this is happening. Let’s take a look at the various causes and remedies: Multiple Boxes If you see this message […]
From time to time, you might experience issues with your Sky viewing card and may see an onscreen message reading “There is a problem with your viewing card. Ensure your Sky viewing card is correctly inserted”. If you’re seeing this message, here’s how to resolve the problem. Switch Off the Box Firstly, you’ll need to […]
Fix recording & playback problems on Sky+HD set top boxes From time to time, Sky+HD set top box users may have problems recording shows or playing back previous recordings. If so, you may have to rebuild your planner. To do this, simply carry out the following instructions: Please Note: rebuilding the planner will stop recordings […]
Stream music from your mobile devices to a Sky Q set-top box Sky’s latest next-generation TV platform is described as the defacto device to deliver “fluid viewing” but did you know you can also enjoy audio by connecting your mobile devices via Bluetooth and Airplay to stream music through your Sky Q set-top box? Listening […]
Find the Entertainment You Want, Quickly & Easily Sky Q enables you to find what you want faster and easier using “Voice Search”. To take advantage of “Voice Search”, your Sky Q box will need to be connected to an active broadband connection and a paired Sky Q Touch Remote control. To get started using […]
From time to time, you may experience on-screen error messages displaying due to an issue with your Sky Q viewing card. If you see the message “Your viewing card needs to be paired” on-screen, here’s how to rectify the problem. Pairing your Sky Q card Firstly, press the “Home” button on your Sky Q remote […]
If your Sky Q 2TB box seems to suffer from freezing, being constantly stuck on standby or doesn’t respond at all – don’t worry! This is a common problem with this set top box and it can be resolved. Phew! In this troubleshooting guide, we’re going to show you how to run various different checks step-by-step, […]
Did you know you can watch Now TV on a number of other devices? The great thing about Now TV is you don’t need to own a Now TV box to gain access to all this great content. You may in fact already own a device that supports watching Now TV via either an app […]
Managing devices permitted to watch NOW TV through your account is very simple and straightforward. To see your current list of active devices, simply navigate onscreen using your remote and select “My Account” and then choose “Manage devices”. If prompted, enter your account username and password to continue. How do I add a device? If you have […]
Once in a while you may experience difficulties receiving the streams you’d expect and may see a message on screen that reads: “You’ve reached the maximum number of simultaneous streams on your account. To watch NOW TV on this device, please stop watching on one of the other devices”. As the message suggests, your NOW […]
If you’re having problems connecting your NOW TV Box to a wireless network or you’re seeing an error 014 message, try this simple solution to fix the error: Step 1 Firstly, with your NowTV box switched on and your television set displaying the output from your Now TV box, press the buttons listed below in the following order quickly on […]
If you are experiencing persistent issues with your Now TV box, it may be necessary to perform a hard factory reset. This can help to fix many issues however, this will return the box to its default factory settings so if you have important settings such as WiFi and account access details in place, please ensure […]
VPN Router Firstly, unpack the box and check you have all necessary components to set up your new VPN router. You should have: a TP Link router an ethernet cable a power supply Before it’s shipped, your VPN router is pre-configured for you. So all you need to do is hook it up correctly. Firstly, […]
VPN Router Firstly, unpack the box and check you have all necessary components to set up your new VPN router. You should have: a TP Link router an ethernet cable a power supply Before it’s shipped, your VPN router is pre-configured for you. So all you need to do is hook it up correctly. Firstly, […]
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