If your Roku device detects that the HDMI connection between your TV or A/V receiver does not support the recently introduced High Definition Copy Protocol (HDCP), it is highly likely that you will see an on-screen error message code 020.
This error is usually one of two screens, which are:
a) a black screen with a red alert message saying “HDCP Error Detected” with further instructions on rectifying the problem (as show below)
If you’re having trouble with your wireless remote not working with your Roku box, you may need to re-pair it to your device.
To reconnect your remote, follow the steps below:
Check the Batteries
It is not uncommon for standard alkaline batteries in your remote to lose power and require replacing. To do this, slide and unclip the rear battery panel from you Roku remote and replace the batteries with the correct type, ensuring that Read more...
There are a number of ways to add and remove television channels to your Roku device.
Adding Channels to Roku player
The simplest way to add channels is to go to the “Channel Store” on your Roku device. To do this, firstly go to the “Home” screen and scroll down the left hand menu to “Streaming Channels” using your remote control. From there, you can easily browse and purchase any additional channels you Read more...
If you are experiencing persistent issues with your Roku device, it may be necessary to perform a hard factory reset to return it to it’s default settings, so that you can set it up from scratch once more.
In most instances, you can perform a hard factory reset within your device settings or by pressing the reset button on the device. Please note that in many instances, a Read more...
Some Roku set-top box and Roku streaming stick users have experienced no audio signal being heard during normal playback, even though pictures are visible on screen. Clearly, the correct television input has been selected and the Roku device is powered on, so what might cause a loss of sound?
For direct HDMI television connections
If your Roku device is connected directly into your television set Read more...
Get your Roku remote working again with these simple remedies
The entire range of Roku devices come packaged with a remote control however, the Premiere+ and Ultra devices get shipped with the “point anywhere” WiFi enabled remote which has been known to have its problems.
Many Roku owners have complained of issues with connectivity when using this newer type of remote. So here’s a list of the most common remedies and checks to go through.
Although very rare, some owners of the Roku Express and Express+ set-top boxes have experienced seeing a solid or flashing red light on the front of the devices. Fortunately, the reasons for this occurring are very straightforward.
Flashing Red Light
If you see a flashing red light on your Roku Express, this simply means that the device is not receiving enough power to operate. Read more...