If your Roku device detects that the HDMI connection between your TV or A/V receiver does not support the recently introduced High Definition Copy Protocol (HDCP), it is highly likely that you will see an on-screen error message code 020.
This error is usually one of two screens, which are:
a) a black screen with a red alert message saying “HDCP Error Detected” with further instructions on rectifying the problem (as show below)
All Roku devices are designed to keep their software up to date automatically.
On initial set-up, your Roku device will connect to the remote Roku software servers to ensure it has the latest firmware running at the time of installation.
Also, your Roku device will check every 24-36 hours to see if it’s firmware is up-to-date by connecting to the Roku servers via the internet when powered on.
When you first set up your brand new Roku device, it will automatically attempt to download and install the latest firmware via the internet.
If during this process you see an on-screen message reading “Cannot Connect to Roku” with an error code of 011 displaying, this indicates that the software download attempt has failed.
This is because your Roku device was unable to go online and connect to the Roku Software Update Server and automatically Read more...
If you’ve set up your Roku devices, connected it to your television, powered it up and yet still cannot see any pictures or hear sound, this article covers ways to check and diagnose the problem.
Check Connections
Firstly, make sure your Roku device is connected directly to your television and not a third party device.
If you have a Roku device connected to a sound-bar for example, then disconnect it and plug it straight to Read more...
Are you finding the various different coloured lights on the front of your Sky hub confusing?
Maybe they’re changing colour and it’s unclear what this means.
Worry no more as we explain exactly what each of these different lights, colours and flashing means so you can correctly diagnose any potential problems and know when your Sky hub is operating correctly.
Below we look at each light one-by-one and explain what each colour change or blinking Read more...
Most people may not realise that it is possible to watch your Sky television service in more than one room. There are two ways of doing this. You can use either:
Sky Multiscreen a tvLINK What is Sky Multiscreen?
With a Sky Multiscreen set up, you can watch different Sky channels on different televisions simultaneously. Depending on the channels that you are subscribed to will determine which channels you can watch.
If you are experiencing problems watching Sky TV on demand, then carry out the following instructions to help get your TV viewing back to normal.
Powering Off
To get started, you’ll need to power off your various devices.
Firstly, switch off your Sky set-top box by pressing the “Standby” button in the top right hand corner of you remote. Then switch the box off at the mains power source. Remove the plug from the mains Read more...
If you’re having trouble with your wireless remote not working with your Roku box, you may need to re-pair it to your device.
To reconnect your remote, follow the steps below:
Check the Batteries
It is not uncommon for standard alkaline batteries in your remote to lose power and require replacing. To do this, slide and unclip the rear battery panel from you Roku remote and replace the batteries with the correct type, ensuring that Read more...
There are a number of ways to add and remove television channels to your Roku device.
Adding Channels to Roku player
The simplest way to add channels is to go to the “Channel Store” on your Roku device. To do this, firstly go to the “Home” screen and scroll down the left hand menu to “Streaming Channels” using your remote control. From there, you can easily browse and purchase any additional channels you Read more...
If you’re experiencing issues with your MAG 250/254 IPTV set top box either stuttering, freezing or constantly pausing during playback, or perhaps taking a long time to load and playback content, there area number of ways to fix this.
In most cases, slow loading or freezing occurs if your internet speed is poor or your Wi-FI network may be causing lag. Here’s a few suggestions to help improve your viewing experience using a MAG Read more...
If you want to watch Sky television in the best resolution possible, then you need to get a Sky Q 2TB set-top box along with an Ultra HD compatible or 4K ready television, running in 8-bit or 10-bit colour. However, to ensure your pictures are displaying at the highest possible resolution, you will need to ensure your viewing settings are set up correctly on Read more...
If you are experiencing persistent issues with your Roku device, it may be necessary to perform a hard factory reset to return it to it’s default settings, so that you can set it up from scratch once more.
In most instances, you can perform a hard factory reset within your device settings or by pressing the reset button on the device. Please note that in many instances, a Read more...
Some Roku set-top box and Roku streaming stick users have experienced no audio signal being heard during normal playback, even though pictures are visible on screen. Clearly, the correct television input has been selected and the Roku device is powered on, so what might cause a loss of sound?
For direct HDMI television connections
If your Roku device is connected directly into your television set Read more...
