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pairing

Home / Posts tagged "pairing"

  • Oct012018
  • Sky Cards
  • Troubleshooting

How to fix Roku remote pairing & troubleshooting

If you’re having trouble with your wireless remote not working with your Roku box, you may need to re-pair it to your device.

To reconnect your remote, follow the steps below:

Check the Batteries

It is not uncommon for standard alkaline batteries in your remote to lose power and require replacing. To do this, slide and unclip the rear battery panel from you Roku remote and replace the batteries with the correct type, ensuring that
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  • Apr012018
  • Sky Cards
  • Troubleshooting

My Roku remote control is not working

Get your Roku remote working again with these simple remedies

The entire range of Roku devices come packaged with a remote control however, the Premiere+ and Ultra devices get shipped with the “point anywhere” WiFi enabled remote which has been known to have its problems.

Many Roku owners have complained of issues with connectivity when using this newer type of remote. So here’s a list of the most common remedies and checks to go through.


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  • Nov012017
  • Sky Cards
  • Troubleshooting

How to fix Sky viewing card problems

From time to time, you might experience issues with your Sky viewing card and may see an onscreen message reading “There is a problem with your viewing card. Ensure your Sky viewing card is correctly inserted”. If you’re seeing this message, here’s how to resolve the problem.

Switch Off the Box

Firstly, you’ll need to power down your Sky digibox by pressing the “Standby” button on your remote control and then, fully switch off
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  • Jul012017
  • Sky Cards
  • Troubleshooting

How to pair a viewing card with your Sky Q box

From time to time, you may experience on-screen error messages displaying due to an issue with your Sky Q viewing card. If you see the message “Your viewing card needs to be paired” on-screen, here’s how to rectify the problem.

Pairing your Sky Q card

Firstly, press the “Home” button on your Sky Q remote control. Then using the centre swipe-pad on the Sky Q remote, swipe down to select “Settings”, and then on
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