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support

Home / Posts tagged "support" (Page 2)

  • Jun012019
  • Sky Cards
  • Troubleshooting

Why Won’t My Roku Streaming Player Turn On?

Certain types of Roku devices require a direct electricity supply connected to a power socket using the supplied power adapter.

Whilst others such as the Roku Express or Roku Streaming Sticks are simply powered via a USB port, normally via a TV.

In some cases, Roku owners find that their device refuses to switch on or appears to have crashed or becomes unresponsive.

When powered up, the white light at the front of the device
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  • May012019
  • Sky Cards
  • Troubleshooting

What Does “Unable to Connect to Roku Error Code 011” Mean?

When you first set up your brand new Roku device, it will automatically attempt to download and install the latest firmware via the internet.

If during this process you see an on-screen message reading “Cannot Connect to Roku” with an error code of 011 displaying, this indicates that the software download attempt has failed.

This is because your Roku device was unable to go online and connect to the Roku Software Update Server and automatically
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  • Apr012019
  • Sky Cards
  • Troubleshooting

What to do if your Roku has no pictures

If you’ve set up your Roku devices, connected it to your television, powered it up and yet still cannot see any pictures or hear sound, this article covers ways to check and diagnose the problem.

Check Connections

Firstly, make sure your Roku device is connected directly to your television and not a third party device.

If you have a Roku device connected to a sound-bar for example, then disconnect it and plug it straight to
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  • Mar012019
  • Sky Cards
  • Troubleshooting

Lights on your Sky Q Hub Explained

If you find the lights on the front of your Sky Q Hub confusing, don’t worry.

We’re here to explain what they mean and how you can diagnose any problems with your service by their colour or illumination.

In the following sections, we explain what each light indicates and what the colours are telling you.

So read on to find out more and clear up any concerns you may have.

The front of your Sky
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  • Feb012019
  • Sky Cards
  • Troubleshooting

Lights on your Sky Hub Explained

Are you finding the various different coloured lights on the front of your Sky hub confusing?

Maybe they’re changing colour and it’s unclear what this means.

Worry no more as we explain exactly what each of these different lights, colours and flashing means so you can correctly diagnose any potential problems and know when your Sky hub is operating correctly.

Below we look at each light one-by-one and explain what each colour change or blinking
Read more...

  • Jan012019
  • Sky Cards
  • Troubleshooting

How to Watch Sky TV in Two Different Rooms

Most people may not realise that it is possible to watch your Sky television service in more than one room. There are two ways of doing this. You can use either:

Sky Multiscreen a tvLINK

What is Sky Multiscreen?

With a Sky Multiscreen set up, you can watch different Sky channels on different televisions simultaneously. Depending on the channels that you are subscribed to will determine which channels you can watch.

With Sky Multiscreen,
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  • Nov012018
  • Sky Cards
  • Troubleshooting

How to fix problems watching Sky TV on demand

If you are experiencing problems watching Sky TV on demand, then carry out the following instructions to help get your TV viewing back to normal.

Powering Off

To get started, you’ll need to power off your various devices.

Firstly, switch off your Sky set-top box by pressing the “Standby” button in the top right hand corner of you remote. Then switch the box off at the mains power source. Remove the plug from the mains
Read more...

  • Oct012018
  • Sky Cards
  • Troubleshooting

How to fix Roku remote pairing & troubleshooting

If you’re having trouble with your wireless remote not working with your Roku box, you may need to re-pair it to your device.

To reconnect your remote, follow the steps below:

Check the Batteries

It is not uncommon for standard alkaline batteries in your remote to lose power and require replacing. To do this, slide and unclip the rear battery panel from you Roku remote and replace the batteries with the correct type, ensuring that
Read more...

  • Sep012018
  • Sky Cards
  • Troubleshooting

How to add & remove channels to your Roku device

There are a number of ways to add and remove television channels to your Roku device.

 

Adding Channels to Roku player

The simplest way to add channels is to go to the “Channel Store” on your Roku device. To do this, firstly go to the “Home” screen and scroll down the left hand menu to “Streaming Channels” using your remote control. From there, you can easily browse and purchase any additional channels you
Read more...

  • Aug012018
  • Sky Cards
  • Troubleshooting

How to stop slow loading or picture freezing on a MAG 250/254 set top box

Skycards.eu IPTV Services. Contact our team and we can set you up with our UK TV streaming service. 0044 2032 838 000 /  sales@skycards.eu / skycardseu@gmail.com

If you’re experiencing issues with your MAG 250/254 IPTV set top box either stuttering, freezing or constantly pausing during playback, or perhaps taking a long time to load and playback content, there area number of ways to fix this.

In most cases, slow loading or freezing occurs if
Read more...

  • Jul012018
  • Sky Cards
  • Troubleshooting

How to Set Up Ultra HD on a Sky Q box

Watch TV in Ultra HD through your Sky set top box

If you want to watch Sky television in the best resolution possible, then you need to get a Sky Q 2TB set-top box along with an Ultra HD compatible or 4K ready television, running in 8-bit or 10-bit colour. However, to ensure your pictures are displaying at the highest possible resolution, you will need to ensure your viewing settings are set up correctly on
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  • Jun012018
  • Sky Cards
  • Troubleshooting

How to hard reset a Roku Box or Streaming Stick

Return your Roku Device to Factory Settings

If you are experiencing persistent issues with your Roku device, it may be necessary to perform a hard factory reset to return it to it’s default settings, so that you can set it up from scratch once more.

In most instances, you can perform a hard factory reset within your device settings or by pressing the reset button on the device. Please note that in many instances, a
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  • May012018
  • Sky Cards
  • Troubleshooting

What to do if your Roku has pictures but no audio

Remedies to get sound working on your Roku device

Some Roku set-top box and Roku streaming stick users have experienced no audio signal being heard during normal playback, even though pictures are visible on screen. Clearly, the correct television input has been selected and the Roku device is powered on, so what might cause a loss of sound?

For direct HDMI television connections

If your Roku device is connected directly into your television set
Read more...

  • Apr012018
  • Sky Cards
  • Troubleshooting

My Roku remote control is not working

Get your Roku remote working again with these simple remedies

The entire range of Roku devices come packaged with a remote control however, the Premiere+ and Ultra devices get shipped with the “point anywhere” WiFi enabled remote which has been known to have its problems.

Many Roku owners have complained of issues with connectivity when using this newer type of remote. So here’s a list of the most common remedies and checks to go through.


Read more...

  • Feb012018
  • Sky Cards
  • Troubleshooting

How to record & playback recordings on your Sky Q box

Never miss a thing by recording up to 6 simultaneous shows

Recording your favourite shows on Sky Q is very simple, making it impossible to miss a single minute. There are two ways of recording a television show:

Using the Sky Q Remote

To begin recording a TV show, press the red “Record Button” on your Sky Q remote (labelled as a white “R” inside a circle). If your show is an episode that forms
Read more...

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